Returns and Refund Policy

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1. Policy Overview

1.1 General Policy Statement

All sales conducted by Astoe Company are considered final transactions unless explicitly covered by the limited exceptions outlined in this policy. This policy applies to all products and services offered through our platform.

1.2 Non-Refundable Circumstances

1.3 Dispute Resolution Requirement

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2. Product Categories and Refund Terms

2.1 Digital Products with Instant Access

Applicable to: Web Applications, Google Sheets, AppScript Tools, Downloadable Software, Digital Assets

Digital products become non-refundable immediately upon:

• Initial access or download
• License key activation
• Opening of Google Sheet or AppScript URLs
• Completion of file transfer

2.2 Physical Products and Services

Applicable to: Custom Development, Consulting Services, Physical Merchandise

Eligibility Requirements:

• Refund request submitted within 14-day window
• Physical products must remain unused and unopened
• Services must not have been initiated or commenced
• Valid proof of purchase required

Ineligibility Conditions:

• Service work has begun or project specifications finalized
• Physical products have been opened, used, or modified
• Custom development milestones have been reached

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3. Refund Ineligibility Conditions

Refunds will not be processed under the following circumstances:

3.1 Product Misuse

• Unauthorized modification or alteration of products
• Use outside of specified parameters or licensing terms

3.2 User Error

• Incorrect permissions or access settings
• Device or system incompatibility
• Failure to meet minimum technical requirements

3.3 Procedural Non-Compliance

• Requests submitted after applicable deadlines
• Insufficient documentation or proof of defect
• Failure to follow prescribed refund procedures

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4. Refund Request Process

4.1 Submission Requirements

4.2 Required Email Format

Required Documentation:

• Proof of purchase (invoice, transaction ID, receipt)
• Detailed description of the issue
• Supporting evidence (screenshots, video documentation)
• Contact information for follow-up

4.3 Processing Timeline

• Digital Product Technical Issues: 48 hours
• Physical Products/Services: 5 business days
• Complex Cases: Up to 10 business days

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5. Chargeback and Dispute Policy

5.1 Unauthorized Dispute Consequences

• Immediate account suspension and permanent ban from all services
• Administrative fee of $50 USD in addition to original transaction amount
• Legal action to recover funds and associated costs
• Blacklisting of all associated accounts and payment methods

5.2 Dispute Resolution Process

Before contacting your financial institution, customers must:

1. Submit a formal complaint via email to astoecompany@gmail.com
2. Allow 5 business days for initial response
3. Participate in good faith resolution efforts
4. Exhaust all direct resolution options

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6. Legal Terms and Conditions

6.1 Agreement Acceptance

By completing a purchase with Astoe Company, customers acknowledge and agree to:

• Binding nature of this refund policy
• Requirement for pre-dispute contact regarding any payment issues
• Finality of digital product sales upon access
• Void status of physical product refunds once service work commences

6.2 Policy Modifications

Astoe Company reserves the right to modify this policy at any time without prior notice. Updated terms will be posted on our website with the effective date clearly indicated.

6.3 Governing Law

This policy shall be governed by and construed in accordance with applicable commercial law. Any disputes arising from this policy shall be subject to binding arbitration.

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7. Contact Information

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8. Summary of Key Terms

Product Type	Refund Window	Key Restrictions
Digital Products	24 hours (technical issues only)	Non-refundable once accessed
Physical Products	14 days	Must remain unused/unopened
Services	14 days	Void once work commences
Chargeback Penalty	$50 + Account Ban	All Categories