Astoe Company

Cancellation Policy

Astoe Company > Cancellation Policy

1. Introduction

Thank you for choosing Astoe Company. We specialize in delivering premium digital services, including app development, AI solutions, automation, SEO, and graphic design. This policy outlines our terms for cancellations, refunds, and payments to ensure transparency and mutual understanding.

2. Payment Terms

  • Accepted Methods: All payments must be made securely via debit or credit card through our encrypted payment gateway.
  • Authorization: By submitting payment, you authorize Astoe Company to charge the agreed-upon amount for services rendered.

3. Cancellation Process

Eligibility

  • The request is submitted within 24–48 hours of project initiation (exact timeframe provided at order confirmation).
  • No substantial work (e.g., approved mockups, code development, or deliverables) has been completed.
  • Requests must include the Order ID and Invoice, sent via WhatsApp to +92 322 4083545 (no email/other channels).

Non-Cancelable Scenarios

  • Work is finalized, delivered, or approved by the client.
  • Resources/materials have been irrevocably allocated (e.g., third-party licenses, dedicated developer hours).
  • The request falls outside the eligible cancellation window.

4. Refund Policy

Full Refunds

Granted only if cancellation is requested within the eligible window and no work has commenced.

Partial Refunds

If partial work is completed, refunds are calculated proportionally, deducting costs for labor, resources, and milestones achieved.

Subscription Services

  • VIP Memberships: Full refunds if canceled within 7 days of purchase. No refunds post this period.
  • Cancelled subscriptions halt future billing but do not refund the current billing cycle.

5. Refund Processing

  • Timeline: Approved refunds are processed within 28 working days and credited to the original payment method. Delays may occur due to bank processing times.
  • Method: Refunds are issued exclusively to the debit/credit card used for payment.

6. Important Notes

  • No Exceptions: Policy terms are final. By proceeding with payment, you agree to these conditions.
  • Disputes: Chargebacks or disputes without prior communication may result in legal action or service blacklisting.
  • Policy Updates: Terms may be revised periodically. Clients will be notified via email or our website.

Contact for Cancellations:

WhatsApp: +92 322 4083545 (Include Order ID + Invoice).
Response Time: 1–2 business days.

Effective Date: 25 May 2025

Astoe Company reserves the right to amend this policy with prior notice.